Terms of service

EASTERN WEAR BY KERSH

Terms of Service

Effective date: 19 October 2026

Welcome to Eastern Wear by Kersh. These Terms of Service explain the terms that apply when you access our website, browse our products or place an order with us.

By using our website or placing an order, you agree to these terms, together with our applicable Refund and Returns Policy, Shipping Policy and Privacy Policy. Nothing in these terms is intended to exclude or restrict any rights that customers have under applicable South African law.

1. Products and Availability

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, prices and other details are accurate.

Colours and appearances may vary slightly due to lighting, photography and individual screen settings. Such variations do not remove any applicable rights where a product is materially different from its description or is otherwise non-compliant.

All products are subject to availability. Where an item becomes unavailable after an order is placed, we will contact the customer to explain the available options and arrange any applicable remedy in accordance with the law.

2. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products. Orders are subject to stock availability, payment confirmation and any necessary verification.

We reserve the right to investigate or decline an order where there is a legitimate reason, such as suspected fraud, a pricing or listing error, or an inability to fulfil the order. Where payment has already been received and we cannot fulfil an order, we will communicate with the customer and arrange the applicable refund or other remedy in accordance with the law.

Customers are responsible for checking their order details, delivery address, contact information and selected products before completing checkout.

3. Pricing and Payment

All prices are displayed in South African Rand (ZAR), unless otherwise stated.

We take reasonable care to ensure that prices are accurate. If a genuine pricing error is identified, we will contact the customer before proceeding with the affected order and explain the available options.

Orders must be paid for using the payment methods made available at checkout. Orders will generally be processed once payment has been confirmed.

Where a third-party payment provider is used, its payment process and applicable terms may also apply. This does not remove any statutory rights a customer may have against Eastern Wear by Kersh.

4. Shipping and Delivery

Orders are processed and dispatched in accordance with our Shipping Policy.

Our stated processing and delivery periods are estimates and may be affected by courier operations or other circumstances. We will provide available tracking information after dispatch.

If an order is delayed, lost or not delivered, customers should contact us with their order number and available tracking details. We will assist with investigating the matter and determining the appropriate next steps.

Nothing in these terms excludes or limits any applicable legal obligations or customer rights relating to delivery, non-delivery or consumer remedies.

Please refer to our Shipping Policy for further information.

5. Returns, Exchanges, Cancellations and Refunds

Returns, exchanges, cancellations and refunds are handled in accordance with our Refund and Returns Policy and applicable South African consumer protection legislation.

Eligibility and available remedies may differ depending on whether the request concerns a change of mind, a defective or damaged item, an incorrect product, non-delivery or another circumstance covered by law.

Any voluntary exchange conditions, including product-condition requirements or the standard 24-hour exchange period, do not restrict applicable statutory rights.

Customers will not be restricted to store credit where applicable law entitles them to a monetary refund.

Please consult our Refund and Returns Policy for the reporting procedure and further details.

6. Pre-orders and Special Orders

Where pre-orders or special orders are offered, relevant information about expected availability, delivery estimates, deposits and any balance payments will be communicated before the customer commits to the purchase.

Any cancellation, deposit, refund or fulfilment arrangements remain subject to applicable consumer protection legislation.

If a pre-order is delayed or cannot be fulfilled, we will communicate with the customer regarding the available options and applicable remedies.

7. Website Content and Intellectual Property

Unless otherwise indicated, the website's original branding, logos, product descriptions, photographs and other content are owned by or used with permission by Eastern Wear by Kersh.

Website content may not be copied, reproduced, distributed or used commercially without the relevant permission, except where permitted by law.

Product photographs and descriptions are provided to help customers make informed purchasing decisions. They do not remove any rights customers may have where goods do not correspond materially with their descriptions.

8. Website Use

Customers must use our website lawfully and must not knowingly interfere with its operation, attempt unauthorised access, submit fraudulent orders or misuse website content or services.

We may take reasonable steps to protect the website, customers and our business against suspected fraud, abuse or security risks.

We aim to keep our website information accurate and accessible but cannot guarantee uninterrupted availability or that the website will always be free from technical errors.

9. Privacy and Personal Information

We process customer information in accordance with our Privacy Policy and applicable data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

Customers should consult our Privacy Policy for details about the information we collect, how it is used, and how to contact us about privacy-related matters.

10. Liability and Consumer Rights

Nothing in these terms is intended to exclude, restrict or waive a right, remedy or obligation that cannot lawfully be excluded or restricted under applicable law.

Where a limitation of liability is legally permissible, it will apply only to the extent allowed by law.

These terms do not remove any applicable rights relating to defective or non-compliant goods, delivery obligations, refunds or other statutory consumer protections.

11. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our business, website, services or legal obligations.

Updated terms will be published on our website with an updated effective date where appropriate. Changes will not remove any rights that customers have already acquired under applicable law.

Customers should review the current version when using our website or placing an order.

12. Contact Us

For questions about these terms, orders, payments, deliveries or returns, please contact Eastern Wear by Kersh:

Please include your order number, where applicable, so that we can assist you efficiently.

Our commitment: Eastern Wear by Kersh aims to provide clear information, fair customer service and a transparent shopping experience in accordance with applicable South African consumer protection legislation.