Shipping policy

EASTERN WEAR BY KERSH

Shipping and Delivery Policy

At Eastern Wear by Kersh, we aim to process and deliver your order as efficiently as possible. This policy explains our order-processing times, delivery estimates, shipping information and collection arrangements.

1. Order Processing

  • Orders are processed Monday to Friday.

  • Orders are generally prepared for dispatch within 24–48 hours after payment confirmation.

  • Orders placed on weekends or public holidays will generally be processed on the next business day.

  • Processing and dispatch times are estimates and may be affected by stock availability, payment verification or circumstances outside our reasonable control. If a significant delay is expected, we will communicate this to the customer where reasonably possible.

2. Delivery

  • The estimated delivery time is 3–5 business days from the date of dispatch.

  • Deliveries are generally made Monday to Friday.

  • Delivery timeframes are estimates and may vary depending on the delivery address, courier operations and other circumstances affecting transportation.

  • An exact delivery date or time cannot be guaranteed unless specifically confirmed by us.

Once your order has been dispatched, we will provide available courier details and tracking information by email or through the communication channel used for your order.

Delivery estimates do not limit any rights a customer may have under applicable South African consumer protection legislation.

3. Shipping Information

Please ensure that the following information is accurate and complete when placing your order:

  • Full name

  • Contact number

  • Complete delivery address, including any relevant unit, building or access details

Incorrect or incomplete delivery information may cause delays, failed delivery attempts or additional delivery charges.

If incorrect information supplied by the customer results in additional courier charges, the customer may be responsible for reasonable additional costs where permitted by law and where applicable charges have been communicated.

Please contact us as soon as possible if you identify an error in your delivery details. We will advise whether the information can still be amended before dispatch or delivery.

4. Delayed, Lost or Undelivered Parcels

If your parcel is delayed, the tracking information has not updated, a delivery attempt has failed, or you believe your parcel may be lost, please contact us using the customer-service details published on our website.

Please provide your order number, contact details and any available tracking information.

Eastern Wear by Kersh will assist with investigating the matter and, where appropriate, liaise with the courier to establish the parcel's status and the next steps.

Although courier services are operated by third parties, we will not rely solely on the fact that an order has been dispatched to refuse reasonable assistance with a delivery problem.

Where an order is lost, not delivered or otherwise affected by a delivery failure, we will assess the circumstances and work with the customer to determine the appropriate resolution in accordance with applicable law.

Nothing in this policy excludes or limits any statutory rights or obligations relating to delivery, non-delivery or consumer remedies.

5. In-Store Collection

We offer in-store collection for customers who prefer to collect their orders.

  • Collection days: Monday to Friday

  • Collection hours: 9:00 AM – 4:30 PM

  • Collection arrangements: By appointment only

Once your order has been confirmed, a member of our team will aim to contact you within 24 hours to arrange a convenient collection date and time.

Please wait for confirmation of your collection appointment before travelling to collect your order.

When collecting your order, please bring your order confirmation email, either printed or displayed on your mobile device, for verification.

If you are unable to attend your scheduled appointment, please notify us as soon as possible so that an alternative collection time can be arranged.

6. Courier Delays and Circumstances Outside Our Control

We work with third-party courier partners to deliver orders. Delays may occur due to operational disruptions, adverse weather, high delivery volumes, incorrect delivery information or other circumstances affecting transportation.

Where a delay occurs, we will provide reasonable assistance in obtaining updates from the courier and communicating relevant information to the customer.

Delivery estimates are not guarantees. However, this does not remove any obligations Eastern Wear by Kersh may have under applicable law if an order is not delivered as agreed or within a reasonable time.

7. Contact Us

For shipping enquiries, tracking assistance, delayed parcels or collection arrangements, please contact Eastern Wear by Kersh through the customer-service details published on our official website.

Please include your order number, name, contact details and a description of your query so that we can assist you efficiently.

We aim to handle delivery enquiries fairly and promptly and in accordance with applicable South African consumer protection legislation.

Thank you for shopping with Eastern Wear by Kersh.